Health Benefits Representative

HBR Resource Hub

Your central place for tools, forms, and updates to support members with confidence.

Every day, HBRs make a difference by helping Letter Carriers and their families understand and use their health benefits. This hub was created to simplify your role, giving you quick access to the materials, updates, and resources you need.

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HBR Plan Information

Understand and share the plan options available to members.

Clear, accurate plan information is at the core of your work. Here you’ll find resources to help you explain benefits and guide members through their choices.

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Open Season

Your busiest season — made easier

During Open Season, members turn to you with questions, and it’s vital to have clear, reliable information. This section provides updates, key dates, and links to federal resources so you can guide with confidence.

  • Review deadlines and benefit changes for 2026.

  • Download materials to share with your branch.

  • Access official resources for additional details.

For more information regarding Open Season, visit the official OPM Open Season page.

Request Materials

Promote the plan and support your members with confidence.

Open Season is when members need the most information. Brochures, guides, and educational materials are available to help you spread awareness and provide answers. Order what you need, when you need it.

Call 888-636-6252 to request materials for your branch

Forms & Documents

Quick access to the paperwork you and your members rely on.

Having the right form at the right time makes your job smoother and ensures members get the support they need.

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HBR Reports

Stay connected with insights made just for you

The HBR Report, published monthly or bi-monthly, includes a letter from the Director, health tips, and plan updates. It’s one of the most valuable tools to stay informed and prepared.

HBR Report Jan/Feb 2026
HBR Report Nov/Dec 2025
HBR Report May/June 2025

Digital Courses for HBRs

Promote the plan and support your members with confidence.

Expand your knowledge anytime, anywhere. Explore on-demand videos, webinars, guides, and presentations created to support you in your role.

News & Updates

Practical tips and announcements to support your role.
February 21, 2026 • 3 MIN READ

HBR Guide: Navigating NALC Health Benefit Plan Partners

HBR Guide to Cigna, Optum, and SilverScript Resources The NALC Health Benefit Plan High Option delivers world-class benefits through a network of trusted partners. Built on long-standing relationships with Cigna and Optum, and enhanced by our 2024 partnership with SilverScript, we provide comprehensive medical, behavioral, and pharmacy coverage to postal employees and retirees across the […]

Member resources
February 09, 2026 • 3 MIN READ

How to get your free blood pressure monitor with NALC Health Benefit Plan

High blood pressure often develops without warning, quietly increasing your risk for life-threatening conditions such as heart attacks and strokes. That is why the NALC HBP offers eligible members access to Hello Heart®, a digital heart health program that provides an FDA-cleared blood pressure monitor along with personalized coaching and easy-to-use tracking tools at no […]

Member resources
January 25, 2026 • 3 MIN READ

How to use your NALC HBP for urgent care and emergencies while traveling

The holiday season is the perfect time to visit your family, take a well-deserved vacation, or plan an international trip you’ve been dreaming of. However, unexpected health issues can arise anytime, so you need to fully understand your health coverage in case of any illnesses, injuries, or sudden medical concerns while traveling.  Your NALC Health […]

Member resources

Medicare Information

Help members approaching retirement or Medicare eligibility.

Provide clear guidance to members about how their benefits coordinate with Medicare under PSHB.

High Option Medicare Information

CDHP Medicare Information

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Meet Our Partners

Get to know the trusted partners supporting our plans.

These partners extend the value of  NALC HBP, offering members additional programs and services.

Download the official NALC HBP Plan Brochure

Everything in one place — the official NALC HBP Plan Brochure.

The brochure is the go-to guide for plan benefits, coverage details, and enrollment codes. Keep it handy for yourself and share it with members.

Support

You’re never on your own.

 

Your role is vital, and we’re here to back you up with answers and support whenever you need it.

Call us at 888-636-6252 for guidance or assistance.