Health Benefits Representative

HBR Resource Hub

Your central place for tools, forms, and updates to support members with confidence.

Every day, HBRs make a difference by helping Letter Carriers and their families understand and use their health benefits. This hub was created to simplify your role, giving you quick access to the materials, updates, and resources you need.

HBR Plan Information

Understand and share the plan options available to members.

Clear, accurate plan information is at the core of your work. Here you’ll find resources to help you explain benefits and guide members through their choices.

A young woman smiles while talking to a doctor at a desk

Open Season

Your busiest season — made easier

During Open Season, members turn to you with questions, and it’s vital to have clear, reliable information. This section provides updates, key dates, and links to federal resources so you can guide with confidence.

  • Review deadlines and benefit changes for 2026.

  • Download materials to share with your branch.

  • Access official resources for additional details.

For more information regarding Open Season, visit the official OPM Open Season page.

Request Materials

Promote the plan and support your members with confidence.

Open Season is when members need the most information. Brochures, guides, and educational materials are available to help you spread awareness and provide answers. Order what you need, when you need it.

Call 888-636-6252 to request materials for your branch

Forms & Documents

Quick access to the paperwork you and your members rely on.

Having the right form at the right time makes your job smoother and ensures members get the support they need.

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HBR Reports

Stay connected with insights made just for you

The HBR Report, published monthly or bi-monthly, includes a letter from the Director, health tips, and plan updates. It’s one of the most valuable tools to stay informed and prepared.

HBR Report Mar/Apr 2026
HBR Report Jan/Feb 2026
HBR Report Nov/Dec 2025

Digital Courses for HBRs

Promote the plan and support your members with confidence.

Expand your knowledge anytime, anywhere. Explore on-demand videos, webinars, guides, and presentations created to support you in your role.

News & Updates

Practical tips and announcements to support your role.
Illustration showing a stable, protected artery and reduced inflammation, representing the internal, unseen benefits of consistent statin adherence for people with established heart disease.
April 15, 2026 • 6 MIN READ

Your Statin Is Doing More Than You Think. Don't Stop Now.

If you’ve had a heart attack, stroke, stent, or heart surgery, your statin is one of the most proven tools you have for preventing the next one. Not because of how it makes you feel, but because of what it’s quietly doing inside your arteries every day — stabilizing plaque, reducing inflammation, and lowering the […]

Member resources
A hand holds a gold 'NALC Wellness Rewards' card against a black payment terminal over a split blue and orange background.
April 10, 2026 • 6 MIN READ

How Much Money Can You Earn Through the NALC Wellness Rewards Program This Year?

Your NALC Health Benefit Plan does more than help cover your care, it rewards you for taking care of yourself. Through the Plan’s Wellness Rewards Program, eligible PSHB members can earn money for completing healthy activities throughout the year.  Here’s exactly what’s available in 2026, how much each activity pays, and how to get started. […]

Member resources
A split-screen image showing a NALC HBP Health Advocate in a professional office (left) connecting with a Plan member in a comfortable home setting (right). This visual represents the personalized, one-on-one support available through Priority Health Coaching to help members manage chronic conditions.
March 19, 2026 • 7 MIN READ

Expert Tips for Navigating Chronic Condition Support Resources Effectively

Living with a chronic condition — whether it’s diabetes, hypertension, heart disease, or something more complex — changes how you approach your day. As a postal employee, that challenge sits on top of a physically demanding job, unpredictable schedules, and limited time for medical appointments. It’s a lot to carry. What many NALC HBP members […]

Member resources

Medicare Information

Help members approaching retirement or Medicare eligibility.

Provide clear guidance to members about how their benefits coordinate with Medicare under PSHB.

High Option Medicare Information

CDHP Medicare Information

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Meet Our Partners

Get to know the trusted partners supporting our plans.

These partners extend the value of  NALC HBP, offering members additional programs and services.

Download the official NALC HBP Brochure

Everything in one place — the official NALC HBP Plan Brochure.

The brochure is the go-to guide for plan benefits, coverage details, and enrollment codes. Keep it handy for yourself and share it with members.

Support

You’re never on your own.

Your role is vital, and we’re here to back you up with answers and support whenever you need it.

Call us at 888-636-6252 for guidance or assistance.