NALC HBP Resources for Health Benefit Representatives

You Are Essential to Our Success

Your commitment makes a real difference for every member you serve.
This space was created to support you — with resources, training, and updates to help you succeed. Thank you for the care and dedication you bring to your role every day.

Explore the Training Modules from the 37th National Seminar

Learn the latest best practices and benefit updates through our interactive training modules designed for HBRs. Gain the expert knowledge and practical tools you need to guide your branch members with confidence all year long.

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Resource Hub

Everything You Need, All in One Place. From brochures and forms to the latest HBR Reports, find the resources you need to support your branch and members.

Visit the Resource Hub →

New HBR Report: 2026 Benefit Transitions & Branch Compliance

Explore the Jan/Feb 2026 HBR report for details on the new Priority Health Coaching program, essential changes to prescription cost-sharing, updated weight management requirements and branch reimbursement instructions for 2026.

Read it now →

Latest Insights for HBRs

Stay informed, Stay Empowered

Explore the latest updates, health tips, and messages from the Director — all designed to support you in guiding our members.

February 21, 2026 • 3 MIN READ

HBR Guide: Navigating NALC Health Benefit Plan Partners

HBR Guide to Cigna, Optum, and SilverScript Resources The NALC Health Benefit Plan High Option delivers world-class benefits through a network of trusted partners. Built on long-standing relationships with Cigna and Optum, and enhanced by our 2024 partnership with SilverScript, we provide comprehensive medical, behavioral, and pharmacy coverage to postal employees and retirees across the […]

Member resources

February 09, 2026 • 3 MIN READ

How to get your free blood pressure monitor with NALC Health Benefit Plan

High blood pressure often develops without warning, quietly increasing your risk for life-threatening conditions such as heart attacks and strokes. That is why the NALC HBP offers eligible members access to Hello Heart®, a digital heart health program that provides an FDA-cleared blood pressure monitor along with personalized coaching and easy-to-use tracking tools at no […]

Member resources

January 25, 2026 • 3 MIN READ

How to use your NALC HBP for urgent care and emergencies while traveling

The holiday season is the perfect time to visit your family, take a well-deserved vacation, or plan an international trip you’ve been dreaming of. However, unexpected health issues can arise anytime, so you need to fully understand your health coverage in case of any illnesses, injuries, or sudden medical concerns while traveling. Your NALC Health […]

Member resources

Go to the HBR Resource Hub

Keep Your Branch Records Current

If your branch has any updates — leadership, contact information, or other details — please let us know.

Simply download, complete, and mail the form below. Thank you for helping us stay connected.

Download Branch Change Form

Your HBR Toolbox

A place to find the key resources you need to guide members, stay informed, and build your expertise.

Open Season Updates

Be Ready for Open Season 2026

Open Season will run November 10 – December 8, 2025

As an HBR, this is one of your busiest times of the year—your role is key in helping members make informed choices about their PSHB coverage. Stay prepared with the latest updates, deadlines, and materials so you can confidently guide carriers through their enrollment options.

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Digital Courses for HBRs

Learn at Your Own Pace

Expand your knowledge with flexible online training created specifically for Health Benefit Representatives. Whether you’re just starting out or looking to deepen your expertise, these courses cover the essentials of the NALC Health Benefit Plan, tips for guiding members, and best practices for your role.

With 24/7 access, you can learn when it works best for you — building skills that help you feel more confident, prepared, and supported every step of the way.

Start Learning

New Hire Orientations

Support Every New Beginning

Welcoming new members is an important part of building trust and confidence. Orientation resources provide everything needed to explain what comes next — from receiving ID cards and member kits to accessing the portal, finding providers, and understanding plan benefits.

These tools make it easy to guide new employees through their first steps so they feel supported, informed, and ready to use their NALC Health Benefit Plan with confidence.

Access Orientation After Enrollment

Contact & Support

We’re Here for You

If you have questions or need support, we’re only a call away. Your dedication makes a difference, and we’re here to back you up every step of the way.

Call us at 888-636-6252