Orientation After Enrollment
Welcome to the NALC Health Benefit Plan (HBP). Whether you are an employee, or an annuitant, this page is your guide to everything you need to know after enrollment.
Your ID Card and Member Portal
Your Plan ID card will arrive by mail shortly after your enrollment is confirmed. Keep it with you for all medical appointments, pharmacy visits, and provider interactions.
If you don’t receive your card within 2-3 weeks – or if you need it right away – please contact our Digital Service Department at 888-636-6252 for assistance with logging into the Member Portal.
Your New Member Kit
Expect your New Member Kit in the mail soon after your ID card arrives. This kit includes:
- HIPAA Privacy Practices — outlines how your personal health information is protected.
- HIPAA Representative Authorization forms — allows you to name individuals who can speak on your behalf.
- Important Questionnaire — enables the plan to determine the correct coordination of benefits to ensure proper claim processing. Please complete and return promptly to ensure accurate member records.
Keep this kit in a safe place — it contains the essential documents you’ll need for smooth use of your plan.
Understanding Your Coverage
If you’re a Postal Service employee or retiree, you are covered under the Postal Service Health Benefits Program (PSHB).
- You may be enrolled in either the High Option Plan or the Consumer Driven Health Plan (CDHP).
- Our plans include comprehensive coverage, preventive care, and access to a Preferred Provider Organization (PPO) network for maximum savings.
Important Next Steps for Medicare - Eligible Members
Here is what you need to know:
For Postal (PSHB) Members
- If you are Medicare-eligible, you will be automatically enrolled in the NALC HBP Medicare Part D Employer Group Waiver Plan (EGWP) for prescription drug coverage.
- You will receive a separate Medicare Part D card by mail.
- You may opt of the Employer Group Waiver Plan, but doing so will result in the loss of prescription benefits with this plan.
Member Responsibilities and Rights
Being a member of NALC HBP comes with responsibilities to keep your coverage active and secure:
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Keep your information up to date
To make adjustments to your policy such as an address change, marital status, or adding a dependent you are required to contact your employing office (if actively working), or OPM (if retired).
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Understand and use your benefits wisely
Review the Plan brochure to understand what is covered and how to reduce out-of-pocket costs by using PPO providers.
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Maintain your membership eligibility
For Postal (PSHB) members: Ensure your union dues or associate membership fees ($36 annually) are up-to-date.
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Protect your ID and personal health information
Never share your plan ID number except with trusted providers. Check Explanation of Benefits (EOBs) to confirm accuracy and avoid fraud.
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Avoid healthcare fraud
Report suspicious billing or unauthorized claims. Fraudulent activity increases costs for everyone. You can report issues to NALC HBP Customer Service or the Healthcare Fraud Hotline: 877-499-7295.
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Review your rights and privacy protections
Your New Member Kit includes HIPAA Privacy Practices and forms that outline how your data is used and protected.
New Member Checklist
FAQs for New Members
Your coverage begins on the effective date shown in your enrollment confirmation.
Call our Digital Service Department at 888-636-6252 to confirm your coverage and get help.
Use the “Forgot Password” link on the login page or call our Digital Service Department at 888-636-6252 to get help.
You can still see them, but your out-of-pocket costs will be higher.