Postal High Option Partners—Your Guide to Trusted Care
You have access to trusted care through the NALC Health Benefit Plan High Option for postal employees, backed by a network of national healthcare leaders. Whether you're reviewing your benefits, comparing coverage, or looking for smart tools to manage your care—this page connects you with the partners who make it all work.
Meet Your Postal High Option Partners
Each partner plays a vital role in your healthcare journey. From provider access and mental health services to pharmacy support and chronic condition care—you have a team dedicated to delivering quality care.
Partner Overview
Cigna HealthCare OAP Network
Connect with more than 5 million doctors and specialists across our core in-person care network.
CVS Caremark®
Connect with more than 66,000 pharmacies nationwide, including most retail chain drug stores.
Hello Heart
A digital solution for monitoring and managing those with high cholesterol, blood pressure of 130/80 or higher, issues during pregnancy such as preeclampsia and those who have, or have gone through menopause.
Hinge Health
A virtual musculoskeletal solution with access to licensed physical therapists and health coaches who are there to help those with back & joint pains, and women with pelvic floor disorders.
Aetna Medicare Advantage
Expanded benefits for Medicare-eligible postal annuitants.
OptumHealth
Expert support for mental health and substance use care—helping you manage life’s challenges and protect your well-being.
Telehealth with Amwell
Virtual care made simple, with the ability of having prescriptions sent to your pharmacy when necessary.
SilverScript PDP
Medicare Part D prescription drug coverage for annuitants.
HealthEquity
Reimbursement management of Medicare Part B premiums for annuitant members in the SilverScript PDP.
Cigna HealthCare
OAP Network
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Why Cigna Is a Leading Postal High Option Partner
- National access to 32,000+ facilities and over 5 million providers
- Reduced rates with in-network providers
- No referrals required for specialists
- NCQA-accredited for high-quality care
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Your Benefits when using Cigna’s OAP Network
- Maternity: 100% coverage
- Non-Maternity Admissions: 100% coverage, after $350 copay
- Office Visits: $25 copay
- Therapy Services: 85% coverage
- Surgical & Specialist Care: 85% coverage
- Outpatient Procedures: 85% coverage
- LabCorp & Quest Diagnostics: 100% coverage
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How to Access OAP Providers
Use the Cigna OAP directory or call 877-220-NALC (6252)
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Important Information
Directory listings do not guarantee coverage—verify with NALC HBP
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Cigna Resources for You
CVS Caremark®
— Your Pharmacy Network
What
You Get
66,000+ network pharmacies nationwide
Personalized member portal for managing prescriptions
A mail order service that delivers 60- or 90-day prescriptions right to your home.
A managed formulary that helps keep drug costs affordable and safe.
Specialty pharmacy support for complex conditions and oral chemotherapy (covered only under the Prescription Drug Benefit).
AccordantCare: Complex Condition Support
Transform Care for Diabetes Management
Free connected glucometer + unlimited strips/lancets.
Pharmacist counseling and digital resources.
Two free annual screenings at CVS MinuteClinic.
Call 855-238-3622 for enrollment.
Using the Retail Pharmacy Program
If you choose a network retail pharmacy:
- First ask your doctor to write a prescription for up to a 30-day supply.
- Take your prescription to a a CVS Caremark National Network Retail Pharmacy.
- Present your NALC Identification card.
- Verify that the pharmacist has accurate information about you and your covered dependents.
- Pay the appropriate coinsurance.
- Specialty & prior authorization: Call 800-294-5979 for prior authorization, or call 800-237-2767 for specialty if your provider prescribes a medication not on the formulary.
Using the Mail Order Program
1. For new maintenance medications, ask your doctor to write two prescriptions:
- One, for up to a 90-day supply plus refills, to be ordered through the Mail Order Program or our Maintenance Choice Program.
- The other, for no more than a 30-day supply plus one refill, to be filled immediately at a CVS Caremark National Network Pharmacy while you wait for your order from the Mail Order Program.
2. Complete the patient profile/order form. Enclose your original prescription(s) and the appropriate payment for each drug being ordered and mail to:
NALC Prescription Drug Program
P.O. Box 659541
San Antonio,
TX 78265-9541
or
NALC Prescription Drug Program
PO Box 1330
Pittsburg, PA 15230-9906
- Your payment is payable by check, money order or credit card. For credit card payments, simply include your Visa, Discover, MasterCard, or American Express number and expiration date in the space provided on the patient profile/order form.
- You will receive a new patient profile/order form and pre-addressed envelope with each shipment.
CVS Caremark® Resources
- Specialty Drug List
- Drugs only available through CVS Specialty
- Drugs with Dispensing Limits/Prior Authorization Requirements
- Advanced Control Specialty Formulary
- Formulary Drug List
- 2026 Prescription Cost Calculator for Current and Non-Members
- 2026 Prescription Cost Calculator for Current and Non-Members (When Medicare is primary payor)
Hello Heart
— Digital Heart Health Program
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How It Works
- Free Bluetooth BP monitor synced with mobile app
- Track progress, manage trends
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Privacy and Eligibility
- Private health tracking
- Eligibility is for those who have high cholesterol, blood pressure readings of 130/80 or higher, on blood pressure medication, issues during pregnancy such as preeclampsia and those who have, or have gone through menopause.
- Must be 18 or older.
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How to Join
- Text NALC to 75706 or visit join.helloheart.com/NALCHBP
- Questions? Email support@helloheart.com or call (800) 767-3471
- Monday – Friday 8:00 am – 8:00 pm EST.
Hinge Health
— Musculoskeletal Care from Home
No matter where you have pain, Hinge Health has you covered. Virtual exercise therapy programs to treat pain from head to toe.
What It Offers
- Enso— an FDA-cleared wearable pain relief device.
- Virtual care for back, joint, and muscle pain.
- Access to licensed physical therapists.
- Accessible from home, no appointment needed.
- Women’s Pelvic floor therapy.
Getting Started is easy
- Call 855-902-2777 or visit hinge.health/nalchbp-benefits
Telehealth Network— Powered by Amwell
Get quality care anytime, anywhere
- 24/7 Urgent Care: See licensed doctors for minor illnesses and injuries; prescriptions can be sent to your pharmacy, when necessary.
- Nutrition Counseling: Personalized care from registered dieticians—great for managing chronic conditions.
- Dermatology Support: Support for acne, rosacea, psoriasis, and skin cancer checks.
- Lactation Support: Help with latching, milk supply, mastitis, and more.
- Women’s Health: Full care continuum across life stages and postnatal support to menopause care.
- Private & Secure: All visits are HIPAA-compliant and can be conducted in the privacy of your home.
How to Access Telehealth
- Download the NALC HBP Telehealth app on Google Play™ or the Apple App Store
- Visit www.nalchbptelehealth.org
- Or call 888-541-7706 for help getting started
NALC High Option Plan – Aetna Medicare Advantage
If you're an annuitant with Medicare Parts A and B, the NALC High Option Plan – Aetna Medicare Advantage gives you even better benefits.
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Benefits for Medicare-Eligible Postal Annuitants
- $0 cost for most care
- $900 annual Medicare Part B premium reduction
- Extra benefits: dental, vision, hearing, transportation, home meal delivery
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How to Enroll
For more details or to opt in, call 866-241-0262 (8:00 am to 8:00 pm EST, Monday through Friday) or visit:
- PSHB members: www.nalchbppostalretiree.org
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Aetna Medicare Resources
OptumHealth — Behavioral
Health Support
Access therapy, substance use treatment, and caregiver support through OptumHealth Behavioral Solutions, one of your specialized Postal High Option Partners.
Your OptumHealth Network
When you use a network provider, you get the In-Network Benefit—which means you save money and get quality care.The network includes:
- 3,700+ in-network facilities across 8,800+ locations
- Over 363,000 licensed clinicians ready to help
- Providers for therapy, counseling, substance use treatment, and more
Some services may require preauthorization. Check your official plan brochure for details
Find a Provider and Precertify Your Care
You can find a network provider and get your care precertified by calling 877-468-1016. This line is open 24 hours a day, 7 days a week.
When you call, you’ll speak with dedicated OptumHealth Behavioral Solutions customer service professionals. They can give you immediate, private help.
You can also use the OptumHealth Behavioral Solutions Online Provider Locator to find a network provider.
Need more details about OptumHealth?
SilverScript Prescription
Drug Plan (PDP)
For Medicare-Eligible Annuitants
If you’re enrolled in Medicare and covered under the NALC Health Benefit Plan—you will receive enhanced prescription coverage through the SilverScript® Prescription Drug Plan (PDP)—an Employer Group Waiver Plan (EGWP).
This Plan combines a Medicare Part D drug list with your current year’s prescription coverage. This makes sure you pay the lowest cost available for your prescriptions. If you have questions,
call SilverScript at 833-272-9886. They are available 24 hours a day, 7 days a week.
HealthEquity Medicare Part B
Reimbursement for Postal Annuitants
Eligible High Option annuitants and family members enrolled in SilverScript PDP with Original Medicare Parts A & B can receive up to $600 per year in reimbursements through HealthEquity®.
How to Get Your Reimbursement
To get your money back, you'll need to show proof of your Original Medicare Part B premium payments. You can do this through:
- The online portal: Register online at www.healthequity.com/wageworks
- Mobile: Use the HealthEquity EZ Receipts® app
- Paper form: Pay Me Back® claim form and submit by fax or mail
Get Started
How to submit
- Submit via online portal, app, fax, or mail
To learn more
- Call 844-768-5644 Monday – Friday 8:00 a.m. to 8:00 p.m.
Contact Us and
NALC HBP Member Services
Need help with your Postal High Option benefits? Contact us.
Download The
Official Plan
Brochure
Frequently Asked Questions (FAQs)—Quick Answers for You
Find answers to common questions about your Postal High Option Plan partners.
Use one of the 66,000+ participating pharmacies or the Mail Order/Maintenance Choice Program.
You can search the Cigna Online Directory or call 877-220-NALC. Using in-network providers saves you money with discounted rates.
Optum provides access to therapy, substance use treatment, and caregiver support with thousands of licensed clinicians nationwide. Some services may require preauthorization.
HealthEquity manages the Plan's Medicare Part B premium reimbursement program for eligible annuitants in the SilverScript PDP. High Option members can get up to $600 back each year by submitting proof of Original Medicare Part B premium payments.